Refund Policy
Last updated: 2026
1. Digital Credit Purchases
DELKAYO ANIME MOTION sells digital credits through Stripe as one-time purchases. Credits are consumed when AI generation jobs are submitted and processed. Because credits are a digital product, all purchases are final once credits have been used.
2. Refunds for Unused Credits
If you purchased credits and have not used any portion of them, you may request a refund within 14 days of purchase. Refunds are issued to the original payment method and may take 5 to 10 business days to appear, depending on your bank or card issuer.
3. Failed Generations
If a generation fails due to a provider or platform error, the credits deducted for that job are automatically refunded to your account balance. Refunds for failed generations are credited as DELKAYO credits, not as cash refunds, unless required by law.
4. Duplicate Charges
If you believe you were charged more than once for the same purchase, contact us with the transaction details. Verified duplicate charges will be refunded to the original payment method.
5. Payment Disputes and Chargebacks
If you dispute a charge with your bank or payment provider, we reserve the right to review the transaction and your account activity. If the dispute is resolved in your favor, any refund will follow the terms of your payment provider. Abuse of payment disputes may result in account suspension.
6. No Automatic Refunds
We do not provide automatic cash refunds for dissatisfaction with AI output style, quality, or prompt interpretation. AI-generated results may vary, and successful generations that complete on our platform are considered delivered. Refund requests are reviewed on a case-by-case basis.
7. How to Request a Refund
Contact the DELKAYO ANIME MOTION team through your account or the support channel provided on the site. Include your account email, purchase date, and a brief explanation. We aim to respond within 5 business days.
8. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the service after changes means you accept the revised policy.